Valentine's Gifts
Send a tree as the perfect Valentines Gift
Gift Directory
Tree Gifts
Saints DaysTree2mydoor Customer Care
We pride ourselves in providing quality products with a quality gift service to our customers. We believe in providing lots of information about our products and services to keep you, our customer well informed and happy.
Tree2mydoor.com is committed to quality and top levels of service to all of our customers.
If you have a specific query about an order then please fill in the customer services form
below and we will respond within 24 hours.
Alternatively e-mail care@tree2mydoor.com.
The tree2mydoor team is here to help you after you receive your plant from us.
Frequently Asked Questions |
Plant and Tree Care |
New Customers |
Delivery |
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When will my order be delivered? What are the order deadlines for deliveries before Christmas? |
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Security and Privacy |
Shopping with Us |
Orders and Returns Information |
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Business Solutions |
More Information about Us |
Terms and Conditions |
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Frequently Asked Questions
Where do you deliver to?
Tree2mydoor currently deliver to addresses in the UK, including Northern Ireland and Highlands and Islands and the Republic of Ireland. Unfortunately we cannot deliver products outside of the UK and ROI.
How are orders packaged?
Every Tree2mydoor tree gift is packed into patented and design protected cardboard boxes. Tree2mydoor tree gift boxes are designed to make the gift experience really special. Greetings cards are inserted into the wall of our boxes which means we don’t need to use excessive packaging.
When will my order be delivered?
When you placed an order with Tree2mydoor you will have selected a target delivery date. We aim to get all orders despatched from our nursery one or two working days before this date. Your order will normally be delivered one day before or on the target delivery date that you selected. You can track the progress of your order in the Mytree section of the Tree2mydoor website. Occasionally items may arrive after the target delivery date.
We despatch orders between Monday and Thursday each week. We don’t usually despatch orders on Fridays because living plants could end up being stored in sorting offices over the weekend. It is possible for us to arrange a dispatch on a Friday for a Saturday delivery, additional costs will apply.
Can I change my order?
Yes, you can change your order providing that our team has not despatched the goods from our nursery. To change your order, please first make sure that it has not been despatched. If your order has not been despatched, please contact Tree2mydoor by calling or e-mailing customer services.
Where is my order?
You can track your order by logging into the Mytree section of the Tree2mydoor website. Once logged in, you can find out when your order was processed, despatched and received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can’t find the information you need from Mytree.
Has my order been received?
You can track your order by logging into the Mytree section of the Tree2mydoor website. Once logged in, you can find out when your order has been received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can't find the information you need from Mytree.
What is your returns policy?
If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. You may cancel an order after it has been despatched if you return the goods in the unopened and undamaged packaging within 7 working days of your receipt of the goods. You must return a cancelled order at your own expense. Please ensure that you obtain proof of postage for any items returned to us. Please note that the right to cancel will not apply if your order contains personalised goods. Please send an e-mail to care@tree2mydoor.com (or use the online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.
What are the order deadlines for deliveries before Christmas?
The pre-Christmas gift order deadlines for 2008 are...Engraved plaque gift products - Tuesday 16th December Standard deliveries - Thursday 18th December Premium deliveries - Tuesday 23rd December
We are unable to dispatch orders between 24th December 2008 - 5th January 2009. Our office will also be closed during this time although orders can still be placed via the website.
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Plant and Tree Care
Native trees
Really simple native tree care
It's really important that you remove your tree from the outer packaging immediately and add a small amount of water into the plastic bag around the root of the tree. Keep your tree root moist and out of direct sunlight until you plant it. Plant your tree as soon as you can into the ground or into a large pot. Water the root area of your tree each day during dry weather. Do not water the leaves of your tree (because direct sunlight will burn wet leaves). Native trees need to be kept outdoors at all times.
We have selected a range of feed and fertiliser to help your tree grow. View our Tree Care Products here
Finding the best Spot to plant your tree
It is important that you plant your tree in a place where you know it will grow happily for many years. If you are likely to move house in the future, we recommend that you plant your tree into a large pot (2litre, 5litre or 10litre) where it can grow happily for up to 10 years and even move house with you! You can use topsoil from your garden mixed with a little peat free compost to add to the pot for your tree to be planted into.
If you want to plant your tree out into the ground, make sure that you consider the location carefully. Don’t plant large tree species and willows close to your house or walls because their roots can cause problems to foundations in the future. Different tree species like different conditions, for example; areas where they can attract full sun, full shade or partial shade or soils that are loamy, chalky or clay.
Seasonal Tree Advice
Trees are wonderful living plants that can grow to last for thousands of years. It is good to know how trees work during each of the four seasons.
Trees in the Spring time
If you are planting your tree in the Spring time, you will need to take extra care, especially if your tree has started to bud (grow and form new leaves). Plant your tree quickly into a pre prepared hole and water thoroughly. Deciduous tree species come back to life each Spring, some species will naturally bud before others. If you enjoy lots of sunny Spring weather your deciduous tree might bud earlier than expected.
Trees in the Summer time
Summer time is not the easiest time to plant young trees. Trees use all their energy to grow during Summer months. If you are planting a tree in the Summer time, we recommend that you plant it straight away into a 2litre pot and water the root area as soon as it is planted and then each day in dry weather. NEVER water the leaves of your tree as water droplets can act as mini magnifying glasses for the sun to burn through!
Trees in the Autumn time
Deciduous trees loose their leaves in the Autumn and fall asleep until the Spring time the following year. Don't worry if your tree appears to be in self destruct mode - its natural! Late Autumn is a good time to plant a tree as it can have several weeks to get used to its new surroundings before going into its Winter sleep.
Trees in the Winter time
Winter is a good time of the year to plant trees because most species are dormant which means planting a tree in a new place will not upset its natural balance. If the month has an ‘er’ at the end of it, you can be rest assured that it’s a good month for planting. Do not plant your tree during icy weather and make sure you protect the roots of your tree from frost by placing some hay or a pile of leaves around the base of the tree. If you are unable to plant your tree straight away during Winter time, don't worry, your tree will be happy for up to 3 weeks in its jute bag if stored in a cool dark place.
Native wildflowers
Sowing native wildflower seed
For best results sow native wildflower seed in late Spring or Autumn. For good germination, sow seed in a well raked seed bed, ensuring the soil is fine and crumbly. Scatter the seed and rake lightly, firm down well. Keep well watered and weeded in the early stages.
Citrus trees
Really simple tree care
It is important that you remove your tree from the outer packaging immediately and place your tree in a
shady ventilated room in your house.
Let the soil dry out completely each time before you completely soak it with room temperature water.
Never leave your Citrus tree to stand in water.
Protect your Citrus tree from sudden changes in temperature.
Keep your tree in a well ventilated position throughout the year.
Seasonal Citrus Tree Advice
Citrus trees are outside plants that need help to become protected against frost. Citrus trees offer year round enjoyment, with fragrant flowering buds growing into ripening fruits of yellow orange and green.
Citrus Trees in the Spring time
As the weather becomes more sunny and bright, please take extra care because temperatures in sun rooms, conservatories and greenhouses can soar. Vents, windows and doors must be opened to prevent your Citrus tree from over heating or leaves from being scorched.
Citrus Trees in the Summer time
Once the frosty weather has ended and the temperature rises, it is best to move your Citrus tree outside - normally from the end of May. Your Citrus tree first needs to move to a new spot that is shady where it should to sit for a few days. After a few days, move your Citrus tree to a part sunny position for one week. Your Citrus tree will now be ready for a full sun position for the rest of the Summer after gradually getting used to its new surroundings. Citrus trees love sun, so the more the better! If you want to keep your Citrus tree indoors during the Summer, place your tree near a light window in a cool room (15°C to 30°C) with good ventilation.
Citrus Trees in the Autumn time
Mostly as with the Summer time guidelines. Move your Citrus tree back indoors before the weather starts to change too cold and windy - normally during late October.
Citrus Trees in the Winter time
Keep your Citrus tree indoors during the Winter. Citrus trees are evergreen trees and need lots of light during Winter months. Place your tree near a south facing window, away from a radiator and other large plants. Keep your Citrus tree above 4°C and below 15°C and try to avoid sudden changes in temperatures. Sudden temperature changes can cause your tree a lot of stress and cause leaf and blossom to drop. Keep the air circulating in rooms that attract a lot of sun, particularly during sunny days. Do not stand your Citrus tree in water.
Watering your Citrus Tree
We recommend that you thoroughly water the surface of the compost each time it dries out. You will normally need to water your Citrus tree each day during sunny Summer weather and every two to three weeks during cloudy Winter weather. Leave your tree to almost completely dry out before flushing the pot with water and allow to drain away. Citrus trees do not like a lot of water, you should never stand your tree in water. Its a good idea to keep the watering can filled in the same room as your tree to avoid creating shock and stress for your tree.
Feeding your Citrus Tree
Citrus trees have very healthy appetites. Your tree needs lots of nutrients for energy to grow a good
crop of fruit. Its best to feed your Citrus tree each time it is watered year round to ensure that you
enjoy a good crop of fruit.
*We recommend that you consider buying Citrus feed to add extra nutrients to the tree during watering times.
Pruning your Citrus Tree
Citrus trees are usually very well shaped plants. However you might find that one or two branches grow a little longer than others. It is best to snip the ends off these branches to encourage your tree to sprout new branches further back and make a happy bushy tree.
Ornamental trees
Coming soon.
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Security and Privacy
Forgotten password
If you have forgotten your password to access your account with Tree2mydoor, click on the password reset button on the mytree logon page and you will receive a temporary password sent directly to your e-mail address.
Privacy policy
We are committed to protecting your privacy and for your protection. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Customer information is collected to process your order and to provide you with the best possible service. Information is collected as a result of you contacting us, placing an order, or requesting registration. We store lists of email addresses, which we use to send out information about our products and services. You will receive information e-mails from us only if you give your consent. If you do not wish to receive such emails, you can remove yourself by clicking on the link at the bottom of an information e-mail. You may also remove yourself by visiting the 'mytree' members section of tree2mydoor and completing the 'remove from mailing list' section. We will not collect sensitive information about you without your consent. The information we hold will be accurate and up to date. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. (Also see below in summary of terms.) The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at hello@tree2mydoor.com. Tree2mydoor Ltd is registered with the Information Commissioners Office as a Data Controller. Our Data Protection Registration No. is Z8286464 If you wish to read more information about data protection, please visit http://www.ico.gov.uk/for_the_public.aspx
Security policy
Tree2mydoor.com is a secure website.
We ensure that the information that you provide to Tree2mydoor is handled and stored securely. Tree2mydoor.com maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions.
You can tell if a page on the Tree2mydoor website is secure as 'https' will replace the 'http' at the front of www.tree2mydoor.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Each order is processed securely, using Protx. By using Protx Limited you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and the Protx's computers to complete the sale of goods.
If you wish to read more information about Protx, please visit http://www.protx.co.uk/aboutus/index.asp
Update your details
You may update your details that we have stored on our systems at any time. To do this, please log in to the mytree area of our website and click on the 'personal details' tab to make changes.
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Business Solutions
Corporate gift service
Tree2mydoor provides a range of corporate gift solutions to a growing number of UK consumer brands, FSTE 100 companies as well as with a varied selection of creative agencies including PR, graphic design, advertising and incentives businesses. Contact Tree2mydoor with an outline brief and we can get back in touch with a solution to provide innovative green gifts. We are happy to provide a no obligation quote and discuss gift options with you. Get in touch with our Corporate Account Manager to discuss further.
Employee benefits
Tree2mydoor works directly with large corporations to offer unique employee benefits in various forms. Choose from employee discount codes, corporate gift vouchers or open up an account to supply our gifts to your employee’s for significant occasions. Get in touch with our Corporate Account Manager to discuss further.
Corporate branding
In line with our corporate gift services, we can offer a branding service where your branding can be applied to inserts or directly to mail order packaging. Get in touch with our Corporate Account Manager to discuss further.
Direct fulfilment
As well as providing drop ship gift products to one delivery address, Tree2mydoor can offer a direct fulfilment gift service to both private and business addresses. Each order can be personalised and sent via next day courier or through Royal Mail. Get in touch with our Corporate Account Manager to discuss further.
Consultancy service
We provide a gift consultancy service for our corporate customers to ensure that you get a green gift solution that works. We can source almost any tree species of all shapes and all sizes. Tell us what you want to communicate and we can advise how you can do it. We can also manage follow up campaigns on your behalf. Get in touch with our Corporate Account Manager to discuss further.
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New Customers
Website accessibility
Tree2mydoor.com is an evolving website that is striving to be accessible to everyone including disabled shoppers. Our website includes each of the following accessibility features:
- Every page can stretch to fit your screen
- All text is resizable and text in images are kept to a minumum or duplicated in text.
- Every image has alternative text (ALT text)
- Background colours are used sparingly across the site
- All forms have a tab order requiring minimal or no use of the mouse
Using search
Save time by using the search facility found at the top right of each page on the tree2mydoor.com website. Simply type in the name of the product that you are looking for and relevant products will appear within seconds.
Payment options
Tree2mydoor.com accepts a number of card payment methods for online and
telephone shoppers. The card types include:
Visa
Visa Electron
Mastercard
Maestro
American Express
Placing an order
You can place an order with tree2mydoor by telephone on 0845 241 8733 or you can place an order via the company e-commerce website www.tree2mydoor.com. Orders placed via www.tree2mydoor.com benefit from a 10% online discount. Placing an order online is safe, our website uses high level SSL encryption technology to provide advanced security for online transactions.
To place an order online, find the product that you wish to purchase by using the search facility or the products or occasion links. Once you find the product you want to purchase click on the buy button.
If you are a new customer you are required to register with Tree2mydoor before proceeding with your first order. Supply us with your name, billing address, passwords and contact details, choose a greetings card to accompany your order and add a personal message to it. Choose the target delivery date for your order before giving us the recipients details. Pay for your order via credit or debit card. Check your e-mail for your receipt and track your order via the mytree section of the tree2mydoor.com website.
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Shopping with Us
Product guides
We have a strong focus on supplying information about products through the tree2mydoor.com website. Each living product sold by Tree2mydoor comes with printed information about how to care for them. Additional and evolving information is also available from the tree2mydoor.com website and through customer forums.
Seasonality
We specialise in supplying live plants, trees and seed. Every natural product that we supply is unique and different and can be affected by the seasons. For example, native deciduous trees will have no leaves during Winter months and as a result they will appear very different to deciduous trees in the Summer months when the trees are in full leaf.
Citrus and ornamental tree species are evergreen with most citrus trees bearing a bountiful crop of fruit up to 4 times each year.
The catalogue photographs presented on tree2mydoor.com for every tree, represent actual tree2mydoor tree gifts. Catalogue photography for tree gifts on tree2mydoor.com show an example of each species between July and September when deciduous species are in full leaf. Sizes of all trees do vary.
Guarantees
We guarantee the high quality of our products when they are sent out from our nurseries. If for any reason you are not satisfied with the quality of a Tree2mydoor product, please contact customer services within 7 days of receipt of goods to tell us why.
The customer service team will look into each case individually and will work towards a satisfactory resolution in each instance.
Helpline - If you need extra help or advice with choosing products or looking after trees or plants purchased through tree2mydoor please contact us and we will do our best to give sound advice.
Prices
All our prices include VAT but exclude delivery charges. Standard UK delivery is £4.95 and Premium UK Mainland delivery is charged at £7.50. Consumer UK Mainland orders over the value of £99 are currently free.
Prices for delivery in Northern Ireland, Channel Islands, Republic of Ireland, Scottish Islands and The Highlands will vary. Please contact our customer service line for detailed pricing information.
The prices of our products do vary according to the stock available at particular times throughout the year. From time to time, you may find a lower price of a Tree2mydoor product through a special offer on tree2mydoor.com or through a partner organisation. The total price that you pay for each order is displayed at the left hand side of the check out page.
Safe shopping
Tree2mydoor.com is a secure website.
We ensure that the information that you provide to Tree2mydoor is handled and stored securely. tree2mydoor.com maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions.
You can tell if a page on the tree2mydoor.com is secure as ‘https’ will replace the ‘http’ at the front of tree2mydoor.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
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More Information about Us
UK's No.1 Tree Gift Business
We are revolutionising the gift industry in the UK with our unique tree gift products, wildflower gift products presented in innovative packaging. We provide a special mail order gift service to customers looking for gift ideas that are eco friendly, meaningful and long lasting.
Tree2mydoor.com is constantly ranked in the top 5 of UK plant websites for popularity. We have enjoyed massive growth and continuing success since the company formation in 2003. We have a focus on innovation and high quality products with high standards in the service that we provide our customers.
About Tree2mydoor
The Tree2mydoor concept was the brainchild of company founder Gareth Mitchell. The idea was born in 2000 after Gareth realised that he couldn’t send his parents trees as gifts because there was no company to offer such a service. The present company was launched in September 2003 and has grown to become one of the UK’s leading green brands and e-commerce gift companies.
Tree2mydoor and the company founder Gareth Mitchell have won a raft of awards including:
- Gift of the Year Awards, 2004 - Winner.
- Startups Awards, 2004; Best New Online Company - Finalist.
- UMIC Innovation Competition 2005 - Third Prize.
- NES North West Entrepreneur of The Year, 2005 - Winner.
- Gift of the Year Awards, 2007 - Highly Commended.
- People in Retail Awards, 2007; Retail Ambassador of The Year - Finalist.
- In the Top 10 of the Public Life Category; The Observer Future 500 List, 2007
Registered Office:
Tree2mydoor Ltd
One Central Park
Northampton Road
Manchester
M40 5WW
United Kingdom
Registered in the UK as Tree2mydoor Limited. Company Registration No. 4890218
VAT Registration No. 823 2397 35
Data Protection Registration No. Z8286464
Our Ethical Policy
We believe in running our company in a fair and ethical way. Tree2mydoor is a commercial company that strives to have a positive impact the people, businesses and places that we work with.
Buying
Our ethical policy determines how we source components that make up our products. This means that where and when possible we will use UK manufactured components i.e. mail order packaging, print leaflets and outdoor trees and plants of local provenance.
This means that we support local business who supply components from within the UK. This ethical buying policy ensures that Tree2mydoor is responsible for reduced carbon emissions often caused by international imports.
We aim to buy recycled or recyclable materials for use in our packaging. Much of our packaging can be easily recycled or even reused.
Conservation
We are passionate about directly supporting conservation projects in the UK and Ireland and around the world. It is our mission to work with conservation charities to help to increase the amount of fundraising they receive to plant more trees whilst keeping their costs to a minimum. Tree2mydoor has helped to raise thousands of pounds for charities already including, Fauna and Flora International, The Excellent Development Company, The Depaul Trust, The St Annes Hospice, RSA Trees.
Accounts
We operate a fair trading policy which means we pay our debtors before or on time and we expect every customer or partner of Tree2mydoor to do the same. We believe that commercial business can be ethical business and we are proud to set a precedent on this.
Partnerships
Partnerships are very important to us. We work in partnership with commercial, and non commercial organisations throughout the UK and beyond. Partner organisations should be ethical, support the environment or support peoples lives in a positive way. Tree2mydoor is particularly interested in promoting the rural economy in the UK and world wide. We aim to actively promote charities through direct fundraising and promotion through the company website.
Contact us
By Telephone:
Orders:
0845 241 8733
9am - 6pm (Monday to Friday)
Customer Service Queries:
UK Callers - 0161 870 6368
International Callers - +44 161 870 6368
9am - 5pm (Monday to Friday)
By Fax:
UK Callers - 0161 870 6201
International Callers - +44 161 870 6201
By Post:
Tree2mydoor.com is a Manchester (UK) based mail order gifts company. All business is conducted through our ecommerce website and via telephone. We do not currently have a retail outlet.
Head Office:
Tree2mydoor Ltd
One Central Park
Northampton Road
Manchester
M40 5WW
United Kingdom
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Delivery
Free Delivery
Free delivery is currently available on UK Mainland orders valued over £99. This offer may exclude certain products and does exclude delivery to certain areas. The total value of qualifying orders should include VAT but exclude P&P.
Charges and options
With deliveries from Tree2mydoor.
Standard UK delivery is currently priced at £4.95 per order. Premium UK Mainland delivery is currently priced at £7.50 per order. Free delivery is currently available on UK Mainland orders with a value over £99. Premium delivery to non UK Mainland and Scottish Highland addresses starts from £17.50.
- We deliver most orders between Tuesday and Saturday. (Monday deliveries are not usually undertaken because live plants could suffer if held in a depot between Friday and Monday).
- Products may be sent from multiple locations and therefore may arrive separately. You will not incur an extra charge for this.
- The standard delivery option is through Royal Mail 1st Class post. Standard deliveries are available for a limited range of Tree2mydoor products. Orders sent via the standard delivery service are not guaranteed to arrive on a specified date and standard deliveries will not require a signature upon delivery.
- We cannot guarantee standard delivery timescales, however we will endeavour to get every order sent out before or on your chosen target delivery date.
- Overnight / next working day deliveries must be placed with us before 12 noon. Orders placed after 12 noon will normally be delivered in 2 working days.
- If you would like to have products sent to more than one address, you must place a separate orders for each address.
- If you have requested that your order should be left unattended, Tree2mydoor can not take responsibility for loss or damage after delivery. Our courier will record proof of time and date of delivery.
- Premium delivery option is an overnight courier service. Our courier will attempt delivery on two occasions, each time leaving a calling card. If the intended recipient has not contacted the local depot within 5 working days of the first delivery attempt your order will be returned to us. If you would like us send your order again we will have to charge an additional carriage cost.
- Remote and non UK mainland addresses may not be able to receive a free delivery option and may experience increased delivery times.
- Delivery options cannot be altered once an order has been sent from us.
- We only deliver to UK addresses (England, Scotland, N Ireland, and Islands) and Irish addresses. We are currently unable deliver to addresses outside of these areas.
Packaging
We have designed our own purpose made mail order boxes made from one piece cardboard sheets. Every box is biodegradable and is designed to protect trees and plants whilst in transit. Once our trees are delivered the boxes are designed to open from the side so that our trees and plants do not get damaged.
All mail order boxes are cut from one sheet of cardboard with slots that allow greetings cards to be added without the use of adhesives, plastic or extra packaging.
Tree2mydoor packaging is unique and we have the packaging designs protected with an international Patent Pending on our innovative triangle tree gift box. You can be rest assured that our packaging will add to the whole Tree2mydoor gift experience.
Disposal and recycling
We cannot control what you do with the packaging from our products once it has been used to get your order to your door, but we would like to make a few simple suggestions about how to reuse or recycle the packaging.
Reuse your packaging!
Reuse ideas for our tree boxes...
- Send something else to someone else using one of our boxes and get them to do the same.
- A temporary indoor matt. Particularly good if you have lots of messy feet coming through your backdoor. The cardboard will soak up mud and moisture and when it gets too messy it can be put in the bin or on your compost heap.
- A maze for a few spuds! If you have children, or you just want to experiment with growing potatoes you can very easily create a maze to train green shoots from potatoes from a dark A to a light B position. Fill the box with soil or plant the spuds in the garden once the shoots grow to receive a bumper spud crop later in the year.
- A home for hedgehogs or garden birds? A bit of imagination, a few holes and a bit of a waterproofing later… ta da! Tweet tweet or snuffle snuffle!
- A robot arm, body or leg for big kids! A bit of imagination, a few holes and a lick of paint then add a wee person. Agghh, it's a... weird looking robot with a tree2mydoor logo on the side of it!
- Got an idea for reusing this box? Get in touch and we could publish it here!
Recycle your packaging
- Cardboard. Flatten your box, visit your local council amenity site and pop it into the cardboard recycling container. Find your nearest site by typing in your council website - www.yourcouncilname.gov.uk and click on the link for recycling.
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Orders and Returns Information
Change or cancel an order
You can change your order providing that our team has not despatched the goods from our nursery. To change your order, please first make sure that it has not been despatched. If your order has not been despatched, please contact Tree2mydoor by calling or e-mailing customer services.
You can cancel your order and receive a refund in full if the goods have not been despatched from us. Orders for bespoke or personalised goods can only be cancelled if the goods have not been made to order when you get in touch with us to cancel the order.
You cannot cancel an order once it has been despatched from our nurseries, whilst in transit or once it has been received.
Track your order
You can track your order by logging into the Mytree section of the Tree2mydoor website. Once logged in, you can find out when your order was processed, despatched and received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can’t find the information you need from Mytree.
Returns procedure
Goods should be returned in the unopened and undamaged packaging within 5 working days of receipt. You must return goods at your own expense. You may be required to send a photograph by post or e-mail as proof of issue to authorise a return and refund of goods. You should also include a cover note containing your name, address and Order ID. Goods are returned at your own risk, please obtain proof of postage from your chosen delivery service. We are unable to refund goods or raise a credit note for goods that are not received back to us. Please send an e-mail to care@tree2mydoor.com (or use the online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.
Refund policy
If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. Refunds are made directly onto the credit or debit card that you used to make the initial purchase. Please note that the right to cancel and receive a refund will not apply if your order contains personalised goods. Refunds cannot be made on perishable goods that have been received, this includes trees, plants and seed products.
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Terms and Conditions
View our Terms and Conditions here
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Holly Tree £24.50
Scots Pine Tree £24.50
Silver Birch Tree £24.50
Crab Apple Tree £24.50
Lemon Tree Gift £49.99
Corporate Gifts